Engage kit support page

(all product versions)

Find here all the technical support for your product. Download your product’s datasheet, user manual or find more information on our FAQ section.

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Make your choice

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Step 1:

Check that your hub is powered (red led is on) and your internet connection is on.

Step 2:

Reboot your router to give fresh IP addresses on all network devices assigned with an automatic IP

Step 3:

If you have connected the hub to a latest router model or to a network switch, change the ethernet cable used to connect the hub with a crossover ethernet type cable. You might need to reboot your router if the connection is not fixed.

Step 4:

Login to your router’s admin panel and check on the LAN settings if the hub is allocated with a correct IP in the form of 192.168.1.x. The hub uses DNS and https rules. Also, it requires the DHCP server to be enabled. Make sure that the hub’s IP is included in the range of DHCP service.

Step 5:

If all the above fail, please contact our Support Team

Step 1:

  • If you have installed transmitter(s) with batteries, check that they have adequate power level. Note that batteries tend to power the device for about 12 months. Change the batteries to fresh alkaline, non-rechargeable ones.
  • If you have installed a breaker (DIN) type transmitter, check that it is powered. Press once the link button and if the led is not on, then the breaker is faulty and needs to be replaced.

Step 2:

For battery powered transmitters only
Verify that the transmitter has been installed within transmition range (<50m) and that it is not enclosed in a metallic box. If yes, then position the device outside the metallic box

Step 3:

Make sure that the hub is not positioned on top or just next to your router, as the WiFi signal sometimes interfere or disrupts the transmition signal. Reposition the hub further from the router.

Step 4:

Disconnect the sensors for the transmitter and bring the transmitter closer to the hub. Press twice the link button and check if the connection is re-established. Also, check that the transmitter is set to the fast transmition timing (Red led). If not, press and hold the link button for 2-3s to change the timing. Timing order is :
Red (10s) -> Orange (15s) ->Green (20s) -> Red

Step 5:

The transmitter looks to be faulty and needs to be replaced. Please contact our Support Team

The energy cost value must be entered in the from of cents/kWh. For example, if your energy cost is €0.21/kWh enter the value as 21.0 c/kWh.

Note: At the moment you can only add a single tariff value on your engage account.

You can add up to 5 devices (transmitters) with an engage hub and view their records on the same dashboard with separate graphs and records.

  1. Login into your engage account, click on the top menu Settings.
  2. On the My Equipment page, scroll down to end and click on the Scan for devices.
  3. Once the scan completes, any transmitting sensor within range will show in the list.
  4. Put a tick next to the device (transmitter) you would like to add. You will also need to select the device type and set the voltage or pulse rate.
  5. The three options are:
    1. Whole house – Select this option for the transmitter which monitors your entire property or if it the first added device. Note: Only one device can be added as Whole House.
    2. Sub-metering eg. Plug – Select if you are monitoring an individual circuit or appliance.
    3. Generation – Select if you produce electricity at your property.
  6. Click Add device to finish up.

 

NOTE: If you are adding more than one device, please add them one by one in order to identify the device correctly.

The Energy Now widget colour is changing according to your instant energy consumption.

  • Blue <0.500kW
  • Orange <1.00kW
  • Red >1.00kW
  • Grey = Error. TIP: Click on the Settings (top menu) and on My Equipment page check under the hub’s picture the Status error. Once identified the status error check the FAQ for  a solution

Please contact us by providing:

  • Your device’s MAC number or engage username (email) and
  • The device name or SID number of the device with the non-displayed graph

The engage platform can only see the paired transmitter as a device and not the individual sensors connected to it. What you see on your dashboard, on the device reading, is the sum of the readings of all sensors

Please check the “Status Unknown” solution within this FAQ section.

Please check the “Status No Sensors” solution within this FAQ section.

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This online guide will help you step by step to solve your engage operating problem.

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Installation video

Setting up your engage kit

Adding a new device (Submetering kit)

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Download here the user manual or datasheet according to your product’s version.

User manual for engage hub kit

Datasheet for engage hub kit

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Need more help?

You can contact us via email, phone or online chat.

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