Terms and Conditions

TERMS AND CONDITIONS

Please read the Terms and Conditions carefully before ordering any products from efergy.com.  By ordering any products from this website you agree to be bound by these Terms and Conditions.  We recommend you keep a copy of the Terms and Conditions for future reference.  
"we" is efergy technologies limited trading as efergy
"you" is the customer
"the site" is efergycanada.ca

ABOUT EFERGY

efergycanada.ca is owned and operated by Efergy Canada, trading as efergy.  We are registered in Canada under company number 211083373. Our registered office is 627 Bateman Rd. R.R. #1Springbrook KOK 3C0 CanadaThis is also our main trading address. To contact efergy please write to us at this address, email us at info.ca@efergy.com, phone us on +1 613-395-3000. 

ORDERS

All orders are subject to acceptance and availability.  
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.  Please check the details thoroughly including the products ordered, delivery method, personal details and delivery address. 

Unless you cancel your order, acceptance of your order and completion of the contract between you and efergy will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Springbrook, Canada and the language of the contract is English.

If you wish to cancel your order you have 7 days from the delivery of the email confirmation. To cancel your order, email info.ca@efergy.com with your order details including transaction number and the reason for the cancellation. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, or that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.  We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold. 

PRICING POLICY

Prices shown on the site are in CA$ and are exclusive of VAT.  All prices and offers remain valid as advertised.  The price displayed on the site at the time the order is accepted will be honoured, except in the cases of obvious error.   If you would like a quote on an ex-VAT price, or you require a VAT receipt please contact info.ca@efergy.com

PAYMENT

efergy accepts payment via PayPal, VISA and MasterCard. Payment will be debited upon dispatch of the item.  You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to efergy, we will not be liable for any delay or non-delivery.

 

DELIVERY INFORMATION

We have 2 delivery options

Standard delivery is CA$15 for delivery between 1 and 3 working days. Orders must be received by 3pm. Delivery is between 1 and 3 working days. Orders must be received by 3pm. 

All delivery times quoted are for delivery to Mainland Canada only.  For delivery to other areas and overseas, please contact us at info.ca@efergy.com. Delivery is only during and on working days on Monday to Friday, excepting Bank Holidays. 

Standard and Free delivery is made via UPS.  The times for delivery are estimates based on UPS's usual service times.  efergy cannot be held responsible for delays caused by UPS or otherwise outside our direct control. 

CANCELLING AN ORDER

To cancel an order, email info.ca@efergy.com with details of your order, including your transaction number and your reason for cancelling.  You have 7 days from the receipt of your order to cancel your order.  If you have already received your goods, you must return the goods to us in an unused condition with the original packaging.  Please send all returns to: efergy Returns, 627 Bateman Rd. R.R. #1Springbrook KOK 3C0 Canada.

RETURNS & REFUNDS

We trust you will be happy with your efergy products, but if you need to return an item, please read and note the following.

Cancelling an order. 

If you cancel your order within 7 days of receipt of your order, you are entitled to a full refund.  Please contact info.ca@efergy.com quoting your order details and transaction number and the reason for the cancellation.  Your payment will be returned to you via the same payment method used for the original transaction.  efergy will endeavour to complete the refund as soon as practicable, within 30 days of receipt of your cancellation.  If you have already received your goods when you cancel your order, efergy require that you return the goods to us at efergy Returns, 627 Bateman Rd. R.R. #1Springbrook KOK 3C0 Canada.  Please return the product in a saleable condition and with any and all included accessories in the original packaging.

Refunds

If you are not happy with your purchase from efergy.com please contact info.ca@efergy.com with your transaction number, order details, personal details and the reason for the return.  efergy require that you return the goods to efergy Returns at 627 Bateman Rd. R.R. #1Springbrook KOK 3C0 Canada.  Please return the product in a saleable condition and with any and all included accessories in the original packaging.  Refunds will be made at the sole discretion of efergy. efergy will endeavour to complete the refund as soon as practicable, within 30 days of receipt of the refund request. 

 

Returning replacement goods
Once you receive the replacement, if you wish to cancel your order, you have 7 days from receipt of the replacement goods to cancel your order. To cancel your order, please see Cancelling an order above.  Please return the faulty item to efergy Returns at 627 Bateman Rd. R.R. #1Springbrook KOK 3C0 Canada. Please return the product and any and all included accessories in the original packaging.  Once we have received the faulty goods we will refund you a further CA$ 15 for your return of the goods. 

AFTER SALES SUPPORT
efergy offers a helpline for customers requiring support with their efergy purchases.  Please contact +1 613-395-3000 between 9am and 4.45pm Eastern standard time.  


THIRD PARTY SITES
We may include hyperlinks on this Site to other websites or resources operated by parties other than efergy, including advertisers. efergy has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and we do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.