We’ve had a few technical enquiries recently on connection issues between the engage hub and the internet connection. The engage range of kits come complete with an ethernet cable to connect to a router.
Routers and hubs can look very similar but have a few important differences, also LAN cables and crossover cables are almost identical except for their wiring configuration.
If you have a problem connecting our hub to your internet, follow these simple steps and everything will be fine!
Establish whether you are connected to the internet through a router or a hub.
My internet connection is through a router
Simply connect the engage hub to the router with the supplied ethernet cable.
My internet connection is through a hub
You’ll need to connect these with a cross over cable.
As most people have routers we supply a free ethernet cable, we’re looking into a universal solution for the hub connection and we’ll keep you posted on this.
We hope this helps, if you need any more help please contact our technical support